IMPORTANT MESSAGE REGARDING OUR DOUGLASVILLE BRANCH

For the protection of our members and staff, our Douglasville Branch Lobby located at 11490 Veterans Memorial Hwy Douglasville will be closed beginning Monday, March 16, 2020, until further notice. The drive-through at this location and ATM remain open for transactions. Our branch in Tucker, Contact Center and Lending Team remain open to serve you. Please take precautions to keep you and your family safe and well.

COVID-19

At Go Energy Financial, the health and well-being of our members, Go Team, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our members and team as the situation evolves.

While our branches remain open to serve you, we strongly encourage you to use our digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Go Energy Financial Mobile app at your convenience. From there, you can:

  • Update account details
  • View account transactions and check balances
  • Deposit checks through Mobile Deposit
  • Transfer funds between accounts
  • Find surcharge-free ATMs in your area and more

It’s faster and easier (in most cases) to manage your account digitally. If you haven’t enrolled in online access, now is the time. It only takes a few minutes. Enroll now.

We know many of our members are facing financial difficulties and may be impacted by business closing or reduced work. Go Energy Financial is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance. Please reach out to us with your concerns or individual needs.

Here are FAQ’s and information that may be on your mind.

How is the Go Energy Financial Team?
Thankfully, we are well and healthy. Our teams’ families are coping just as you are.

How can I protect my accounts?
Scams are more prevalent during times of duress. The Credit Union will never ask for your personal login or password for your accounts here. And, you should NEVER give out that information to anyone. If you do not already have an established connection to a vendor or merchant, do not give out personal information, no matter how seemingly necessary.

Is my account still federally protected?
All of our members’ accounts are protected up to $250,000 by the National Credit Union Administration (NCUA).

Is the CU open and what are the hours?
The CU is open at our Drive Through located in Douglasville, Georgia. We are open normal business hours M-F, 8AM-5PM.

How can I contact the CU since your lobby is not open?
Our Contact Center is fully staffed and ready to take your phone call, 470-514-3000.

If the CU Lobby is closed, how can I apply for a loan?
Our Lending Team is ready to take your loan application via phone or online. Our goal is to make your application and approval process as easy and painless as possible.

I need to make a deposit but I can’t come into the branch. What do I do?
To protect our staff and our members it was necessary to defer lobby visits. Deposits may be made via Mobile Deposit, utilize our Night Drop facility or U.S. Mail or express delivery.

Have any account services been curtailed?
Business here at Go Energy Financial is moving forward! We are still opening accounts via on-line account opening, granting loans, processing payroll deposits and our ATM’s are fully functional. Members utilizing online and mobile banking functions have not had any service interruptions.

As always, the health, safety and well-being of our members, our Team and our communities is of paramount concern as we create a new normal, even for a temporary period. We are here to assist our members as needed and remain dedicated to being the Best Part of Your Day.

ATMs have been a lifesaver for quick cash. Is frequent use impacting my account?
We want our members to be able to quickly and safely access cash whenever and wherever they need, so Go Energy Financial has curtailed excess ATM withdrawals at this time. Surcharge Fees by ATM owners still apply, so use our Surcharge-Free partners like Publix, Target, Kroger, CVS, and Walgreens.

Thank You,

Denise Swan
CEO
Go Energy Financial Credit Union